You must have at hand, the number of your order and the email with which you registered the purchase. Once you enter them you will see the items you can exchange, there you select the one you want to exchange and select the reason. In the final part you must rectify your information, remember to put the address and city where the package you want to return is located.

The order number can be found in the email you received with your purchase invoice or in the confirmation email of your order (Example: Camilo, this is the confirmation of your order #111111).

We invite you to review our Returns and Exchanges Policy through the following link: https://remanence.com/policies/refund-policy